Claiming your prizes
Who should claim
For all bets placed at our branch retailers and outlets, the claim can only be made by holder of of the winning ticket, as well as who the prize will payable to. Any claim of prizes by anyone not possesed the winning ticket, would not be entertained.
Phone Betting Claim
For bets placed via phone betting system, prize will be automatically added to the account balance, and can be withraw anytime via cashout on retailer outlets or via bank account if the withrawal is exceed $500 HKD.
Expiry date of prizes
All Lottery and Sports Bets winning tickets must be claimed within 180 days from the date of the draw or event closure
(including weekends and public holidays).
Hongkong Pools takes a strong Play Responsibly stand. We wish our customers to have some fun playing our games. We also wish it is just a little flutter. It should not adversely affect your finances or lifestyle.
If you are under 18 years of age, please do not play our games. Our game rules clearly state that no person under the age of 18 years shall be allowed to purchase a ticket or to claim any prize.